Mi WISP Internet Help

Most Internet Issues can be resolved by simply turning off all equipment for a few seconds and Back on.

The steps Below should Get you Back up and Running in No time.

1. You should never unplug any power or ethernet cords, or push any buttons on the indoor WiFi Router.  If you are doing this to try to fix the internet yourself; STOP! This process is WRONG and can lead to devices losing WiFi connections, not being rebooted properly, or programming on the devices being erased, that can lead to a billable service call that could have been avoided.

2. Verify the Connection.  Meaning, if you have a device not working.  Check to see if any other devices on your Network or WiFi are working on the Internet.  If they are, it may just be a specific device that is having WiFi or Internet issues. 

3.  Most installations have both your indoor WiFi Router/Access Point and Outdoor Modem plugged into the same surge protector, in that case turn the surge protector off for at least 5 minutes, then turn it back on.  Give the system about 1 minute to boot and connect to the tower before trying the internet.

Last Minute Helpers

• Check the Service you are using.  Sometimes streaming and gaming services have issues as well.  If Netflix does not work, try a different service, Etc.  Also you can check to see if a gaming or streaming service may be having issues by going to www.downdetector.com or you can download the app for Android or Apple.  This site/app may give insight to if a online service may be having internet connection issues as well.

• at the point that the 5 minute reboot did not work, then you will need to contact us.  There may be an equipment issue or more than likely a tower issue.  We can check with the provider to see what is going on and when the service will be restored.